DialForce Help Center

Everything you need to set up, manage, and run your call center with DialForce — the GSM automated dialer platform.

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Getting Started

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Campaigns

Create and run calling campaigns

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Agents

Add users and manage teams

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FAQ

Common questions answered

Sign Up

Register your company on DialForce to get started. Each company gets its own isolated workspace with a unique Company Code.

Go to DialForceOpen bullsplit.com/dialforce and click Create Account.

Fill in company detailsEnter your company name, your name, email address, and a strong password (minimum 8 characters).

Save your Company Code and UsernameAfter signup a toast notification shows your Company Code and Username. Save these — you will need them every time you log in.

Activate a licenseWithout a license you can explore the app but cannot run campaigns. Activate a trial or purchase a plan.

💡 Your Company Code is auto-generated from your company name (e.g. "Seven Zinnia" → SEVENZIN). It is shown once after signup — write it down.

Logging In

DialForce uses a three-field login: Company Code + Username or Email + Password.

Field	What to enter
Company Code	The code shown after signup (e.g. `SEVENZIN`). Case-insensitive.
Username or Email	Your username (shown after signup) or the email you registered with.
Password	The password you chose during signup or reset via "Forgot Password".

💡 After your first login the browser remembers your Company Code and Username so you only need to enter the password next time.

Forgot Password

Click Forgot password? on the login screen. Enter your Company Code and Username — a one-time OTP is sent to your registered email. Enter the OTP and choose a new password.

Agents logging in

Agents use the same login screen with the Company Code and their own username/password set by the admin. If you see "Company license has expired" or "Admin account is inactive", contact your company admin — these are account-level issues your admin must resolve.

License Activation

A valid license is required to run campaigns. DialForce offers a free trial and paid plans.

Free Trial

Go to Get LicenseAfter login, click Get License in the left sidebar or the license prompt banner.

Start Free TrialClick Start Free Trial. Your account email is used automatically. Accept the terms and confirm.

Trial license emailedA license key is sent to your registered email and activated immediately. Campaigns are now unlocked.

Activate a Purchased License

Purchase a planChoose a plan from the Get License screen and complete checkout.

Copy your license keyThe key is emailed to you and shown on the payment confirmation page.

Enter the key in the appIn the app go to Get License → Activate Key, paste the key, and click Activate.

Plan	Seats	Duration	Campaigns
Trial	5	14 days	Unlimited
Starter	10	Monthly	Unlimited
Pro	30	Monthly	Unlimited
Enterprise	Unlimited	Monthly / Annual	Unlimited

⚠️ Each license key can only be activated once. Keep your key safe. If you lose it, contact support with your purchase email.

Campaigns

Campaigns define what gets dialed, by whom, and how. You must have an active license to create or run campaigns.

Creating a Campaign

Open CampaignsClick Campaigns in the sidebar.

Click + New CampaignEnter a name, select a team (optional), choose dialing mode and calls-per-agent limit.

Import leadsUpload a CSV file with lead data or add leads manually. Required column: phone. Optional: name, email, notes.

Start the campaignClick ▶ Start Auto-Dial. Agents must be in Ready status to receive calls.

Campaign Statuses

Status	Meaning
draft	Created but not yet started. Leads can still be added.
active	Currently running. Auto-dial is making calls.
paused	Temporarily stopped. Resume at any time.
completed	All leads have been dialed. No further calls.

💡 Phone numbers are automatically masked for agents — they see only the last 4 digits (e.g. ••••••1234). Full numbers are visible to admins and supervisors only.

Leads

Leads are the contacts that get dialed in a campaign.

CSV Import Format

Upload a .csv file with a header row. Supported columns:

Column	Required	Notes
`phone`	✅ Yes	10–15 digit number. Country code optional.
`name`	No	Contact full name.
`email`	No	Contact email address.
`notes`	No	Any extra info shown to the agent during the call.

Lead Statuses

Status	Meaning
new	Not yet dialed.
called	Dialed at least once.
interested	Marked interested by agent — may schedule callback.
dnc	Do Not Call — excluded from future dialing.
callback	Agent scheduled a specific callback time.

Agents & Teams

Adding Agents

Go to User ManagementClick Users in the sidebar (admin or supervisor role required).

Click + Add UserEnter name, username, email, role, and password. Agents use this username and password to log in.

Assign to a team (optional)Go to Teams and add the agent to a team. Campaigns can be restricted to specific teams.

Roles

Role	What they can do
admin	Full access — manage users, campaigns, leads, settings, license.
supervisor	Monitor agents, barge/whisper into calls, view all stats.
lead	Manage their own team members and campaigns.
agent	Answer calls, update lead status, view own stats.

Agent Ready Status

An agent must click Set Ready before receiving auto-dial calls. Agents can also take breaks and specify a reason. The supervisor board shows live status for all agents.

Supervisor Tools

Supervisors and admins have access to advanced monitoring tools.

Tool	Description
Agent Board	Real-time view of every agent's status (idle, ready, on call, break).
Barge In	Join a live call silently to monitor the conversation.
Whisper	Speak to the agent only — the caller cannot hear you.
KPI Dashboard	Live stats: calls made, talk time, conversion rate, agents ready.
Callbacks	View and manage scheduled callbacks across all agents.

Recordings

All calls are recorded automatically (subject to your GSM gateway configuration). Supervisors and admins can access the full recording library.

Filter recordings by agent, campaign, date range, or call outcome.
Play back recordings directly in the browser.
Each recording shows duration, agent, lead, and a quality score.
Agents can only see their own recordings.

⚠️ Ensure you comply with local call recording laws. Many regions require informing callers that the call is being recorded.

Admin Panel

The DialForce Admin Panel at bullsplit.com/dialforce/admin/ is separate from the main app. It is used by DialForce platform administrators to manage company accounts and licenses.

Tab	What you can do
Licenses	View all issued license keys, their status, expiry, and assigned company.
Company Admins	View registered company admins, deactivate, archive, or delete accounts.
Archived	View archived licenses and restore or permanently delete them.

🔴 Deleting a company admin from the Admin Panel will log that user out of the app immediately on their next page load. This action cannot be undone.

Plans & Billing

DialForce plans are billed monthly or annually. All plans include unlimited campaigns and core dialing features.

Plan	Seats	Price	Best for
Trial	5	Free / 14 days	Evaluating DialForce
Starter	10	Contact us	Small teams
Pro	30	Contact us	Growing call centers
Enterprise	Unlimited	Contact us	Large operations

To upgrade, renew, or discuss custom pricing, email support@bullsplit.com.

FAQ

I forgot my Company Code — how do I find it?

Your Company Code was shown once after signup in a notification. Check any welcome email sent to your registered address. If you still can't find it, email support@bullsplit.com with your registered email address.

I see "A valid license is required to run campaigns."

Your trial has expired or you have not activated a license. Go to Get License in the sidebar and either start a trial (if unused) or enter a purchased license key.

An agent sees "Company admin account is inactive. Contact your admin."

The company admin account has been deactivated or deleted in the DialForce Admin Panel. The admin must log into bullsplit.com/dialforce/admin/ and reactivate the account, or contact support@bullsplit.com.

Can I use DialForce on multiple devices simultaneously?

Each user account supports one active session at a time. Logging in from a second device will terminate the session on the first device. Multiple agents can be logged in simultaneously as long as you have enough seats on your license.

How do I reset an agent's password?

As an admin, go to User Management, click the agent's menu, and select Edit. Enter a new password and save. Agents can also reset their own password using Forgot Password on the login screen if they have a registered email.

My CSV import failed — what format is required?

The CSV must have a header row with at least a phone column. Phone numbers should be digits only (10–15 digits). Remove any formatting like dashes or parentheses. Save the file as UTF-8 encoded CSV.

Can agents see the full phone number?

No. By design, agents only see the last 4 digits of a phone number (e.g. ••••••1234). Full numbers are visible only to admins and supervisors. This protects lead data and prevents agents from contacting leads outside the system.

How do I delete my company account?

Email support@bullsplit.com from your registered email address with subject "Account Deletion Request". All data will be permanently removed within 7 business days.

Contact Support

Can't find your answer? Reach us through any of these channels.

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Email Support

We respond within 24 hours on business days.

Send Email

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Admin Panel

Manage licenses and accounts directly.

Open Panel

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DialForce App

Jump straight into your dialer.

Open App