Application Support Engineer

Join the pioneering team at Cresta, revolutionizing the contact center industry with cutting-edge AI and human intelligence solutions. As a world-class organization born from the Stanford AI lab, our mission is to empower every team member to work smarter and faster, unlocking the true potential of customer conversations.

We're seeking a highly motivated and technically skilled Application Support Engineer to join our rapidly growing Customer Success team. If you're passionate about solving complex technical challenges, delivering exceptional customer service, and driving seamless product experiences, we want to hear from you.

• Monday to Friday, 4:00 PM to 12:00 AM
• Weekend Rotation: Every other weekend, with full coverage

About the Role: As an Application Support Engineer, you'll be the crucial link between our customers and product development, ensuring a smooth and successful customer experience. Your technical expertise will be instrumental in resolving intricate technical issues, transforming complex problems into clear and actionable solutions.

• Technical Issue Resolution: Investigate, diagnose, and resolve technical issues related to API integrations, databases, servers, and microservices.
• Collaborate with cross-functional teams to drive effective issue resolution and product enhancements.
• Develop and maintain in-depth knowledge of our platform, APIs, and related technologies.
• Provide exceptional customer support, ensuring timely and accurate issue resolution.
• Work closely with customers to understand their technical requirements and preferences.
• Document and share knowledge with the team to improve overall product quality and customer satisfaction.

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in technical support, application support, or a related field.
• Strong technical expertise in API integrations, databases, servers, and microservices.
• Excellent problem-solving skills, with the ability to analyze complex technical issues.
• Strong communication and interpersonal skills, with the ability to work with cross-functional teams and customers.
• Experience with cloud-based technologies and agile development methodologies is a plus.

Join Cresta's dynamic team and be part of a mission to revolutionize the workforce with AI. If you're passionate about delivering exceptional customer experiences and leveraging your technical expertise to drive business growth, apply now to become an Application Support Engineer at Cresta.