Customer Success Engineer – PST / MST

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We are seeking a highly skilled and enthusiastic Technical Account Manager to join our team in Mumbai. As a Technical Account Manager, you will play a critical role in driving customer success and growth by providing exceptional technical support, solutioning, and strategic guidance to our clients.

• Develop and execute account plans to drive customer adoption, retention, and growth
• Collaborate with cross-functional teams to identify and address customer pain points
• Provide expert technical guidance and support to clients, ensuring timely issue resolution and high customer satisfaction
• Build and maintain strong relationships with key stakeholders to drive business growth and expansion
• Identify and pursue new business opportunities through upselling and cross-selling
• Stay up-to-date with industry trends, competitor analysis, and market developments to inform strategic decision-making

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of experience in technical account management, sales, or a related field
• Proven track record of driving customer success and growth
• Excellent communication, interpersonal, and problem-solving skills
• Strong technical expertise in software development and IT operations
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Salary: ₹25,00,000 - ₹35,00,000 per annum (depending on experience) Location: Mumbai Working Hours: Monday to Friday, 10:00 AM to 6:00 PM (with flexible hours as needed)