Recepcionist / Customer Service Axel Hotel Berlin

Join the vibrant and inclusive team at Axel Hotels, a pioneering hotel chain that celebrates diversity and progress. As we continue to expand our presence globally, we are seeking a motivated and responsible Receptionist to join our hotel in Berlin.

About Us: Axel Hotels is a trailblazing hotel chain that has been internationally recognized for its innovative approach to the hospitality sector. With 10 hotels currently operational and three more in the pipeline, we are committed to providing exceptional guest experiences and promoting maximum satisfaction and well-being.

Job Description: As a Receptionist at Axel Hotels in Berlin, you will be responsible for delivering exceptional customer service, promoting upselling and cross-selling opportunities, and ensuring seamless check-in and check-out processes. Your primary mission will be to create a memorable experience for our guests while adhering to our high standards and procedures.

• Greet and assist guests with check-in and check-out processes
• Manage shift operations and ensure efficient use of time
• Provide exceptional customer service, responding to guest queries and resolving any issues promptly
• Manage reservations and availability effectively
• Work rotating shifts to meet the needs of our 24/7 operation

Ideal Candidate: We are looking for a candidate who is:

• Tenacious and responsible with a healthy ambition to succeed
• Motivated to grow with our company and take on new challenges
• Possesses excellent customer service skills, with empathy and kindness
• Effective communicator, both verbally and non-verbally
• Able to multitask, manage agendas, and organize documents efficiently
• Confident in decision-making and conflict resolution
• Punctual and maintains impeccable personal appearance
• Discreet and confidential in handling sensitive information

• Minimum 2 years of experience as a Receptionist in a similar hotel category
• Advanced proficiency in English and German is essential; other languages are highly valued
• Experience with the Tesipro / Ulyses Cloud system is a plus

• Real opportunities for advancement within the company
• Future geographical mobility within hotels within the chain and/or new projects
• The chance to be part of a diverse and committed team
• An inclusive work environment that celebrates diversity and progress

If you are a motivated and responsible individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the Axel Hotels team in Berlin.